We want to make installation of your new solution as seamless as possible, so we’ll work closely with you to carefully plan and manage the process. Here’s an idea of what to expect. Timescales indicated are for general indicative purposes only and will depend on several factors including your existing infrastructure, project scale etc.
Phase 1 – Solution Design & Planning
Getting all the details we need at this stage is key to a smooth implementation. Depending on the type of system you are having, we may need to liaise with various people including your IT provider / in-house IT resource.
We will produce a Project Plan following the Site Survey stage to help you plan your resources and manage stakeholders.
Phase 2 – Build & Test
Much of our work is done off site during this period in terms of building and programming your system. Where new connectivity is required, this is a vital part of our implementation, yet can also be the most troublesome as there are many factors which are outside of our control. We will work closely with you and any third-party providers to mitigate any issues.
Phase 3 – Deployment
This stage is often referred to as the go-live period and it is the time you will have our engineers on site installing your new handsets and network equipment. This stage can take place over several days, depending on the size of your system. During this time we will “port” your numbers.
IMPORTANT: Note on Number Porting
In the UK, ranges of telephone numbers are assigned by OFCOM to different competing telephone companies. When you want to move your telephone service to a new provider, we can normally ask for the numbers to be ported from your existing provider to your new provider. When this happens, calls to your numbers are forwarded on from the number range holder to the new customer service provider’s network for onward call delivery.
Training will also take place during this stage. Great training is at the heart of getting the most out of your telephone system and minimising problems. As part of the planning process we’ll work with you to agree training dates for your key staff and stakeholders.
We will arrange training to meet your specific requirements, delivered by dedicated training specialists. We can provide grouped or train the trainer sessions. We also have plenty of free training resources including user guides and videos on our website www.tianyuncm.com/training.
Phase 4 – Post Deployment & Handover - HyperCare
During this stage we will deal with any “snagging” and give you the chance to request any system refinements. We’ll also make sure all your system documentation is completed. Once we’re happy with the system and you’ve signed off the installation, it’s time for our Project Delivery Team to pass on the care of your system to our Support Delivery team.